The client

An innovative logistics technology provider.

MyCarrier is an innovative logistics technology provider, offering a platform designed to simplify the shipping process from end to end, and reduce freight costs. They’re known for enabling SMBs to access the same top-tier freight management tools as billion-dollar companies, and they work with a wide range of reputable carriers, including names like TForce, Averitt, and Frontline Freight.

The customer

In this case study, we hear from a MyCarrier customer — Kaley Tomkins, Logistics Coordinator for William R. Hill & Co, a premium distributor of glass and plastic containers founded over a hundred years ago. Kaley has benefited from Loadsure’s products and services through MyCarrier, one of our partners in the freight community.

“Something’s broken and my customer is mad, but at least I know we can make them whole, and then we can become whole, and then we can move on.”

 

–Kaley Tomkins, Logistics Coordinator, William R. Hill & Co.

The challenge

Making MyCarrier’s customers whole again in record time.

One of the inevitable issues that comes with being a glass distributor, is that — no matter how carefully the load is packed, and how closely cargo integrity practices are observed — sometimes shipments get damaged en route. This might be because of neighboring cargo, the conditions of the roads, or a multitude of other risk factors.

The solution

Loadsure’s dynamic, on-demand cargo insurance — with transparent, automated claims.

William R. Hill & Co. uses MyCarrier to facilitate the transportation of shipments, through a country-wide network of trusted carriers. Thanks to Loadsure’s partnership with MyCarrier, the business has also been able to purchase Thames™, our dynamic, on-demand cargo insurance, to cover their cargo. As with all Loadsure’s products, any claims filed against a Thames™ policy are handled entirely in-house — and our automated claims process means that payouts are almost always made within days.

The result

A seamless claims process and expedited payouts.

Kaley Tomkins states that usually, when you file a claim through a carrier, “you could fight with carriers and get nowhere. You could be waiting months or even years to recoup that money. Loadsure takes all that stress away.” 

“When something has been broken in transit, I get my customer to send the photos and do everything they need to do, and then the Loadsure agent lets me know what I need to provide. It’s been a seamless process. Within days, we’re getting a check. Loadsure takes on the rest of the headache.”

“I have nothing but positive things to say. Loadsure has saved our company so much money, and so much time too. It’s the best peace of mind you could buy.”

 

–Kaley Tomkins, Logistics Coordinator, William R. Hill & Co.

Key Takeaways

✔ Improved MyCarrier’s customer relationships
✔ Delivered transparent, hyper-efficient automated claims experience
✔ Made MyCarrier’s customers whole again within days
✔ Enabled MyCarrier’s customers to make their clients whole again too

It’s fantastic to hear such positive feedback, not just from our freight partners but also from their customers too. To learn more about Thames™ (our dynamic, on-demand cargo insurance) or our automated claims process, get in touch with our team — we’re always pleased to hear from you.